Instead of tying up the city's 311 non-emergency lines, Chicagoans can now get their routine questions answered via text messages, thanks to a technology upgrade unveiled Wednesday.
The new 311 ChiTEXT messaging service allows callers to choose from a menu of information options and get a text message in response.
Callers are advised to start by texting the word "Chicago" to 311311. An automated response then asks the caller to choose between: contact information for a government …
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